Returns & Exchange Policy

Effective Date: 01/01/2026 | Brand: NefrabyKay (A unit of Nefra Ventures)

At Nefra by Kay (nefrabykay), every piece is crafted with precision, packed with care and meticulously inspected before dispatch. We want you to curate your collection with confidence, which is why we offer a seamless exchange process.

We do not offer returns or refunds on delivered orders. Only items that arrive damaged are eligible for a replacement or exchange, subject to verification.

Please review our policy carefully before placing your order:

1. 7-Day Exchange & Store Credit

We are committed to delivering exceptional quality. If you receive a defective product, we offer a 7-Day Exchange from the date of delivery.

Please note: We strictly do not issue refunds to the original mode of payment. All approved returns will be processed as an Exchange or issued as Store Credit.

• Store Credit: If you do not wish to exchange your item immediately, we will issue a Nefrabykay.com Store Credit equivalent to the INR value of your purchased item (excluding GST). You can seamlessly use this credit for future purchases. If your new order exceeds the store credit value, the remaining balance can be paid securely at checkout.

2. Damaged or Defective Items (Mandatory Unboxing Video)

Because of the delicate nature of fine imitation jewelry, we require strict proof of transit damage or defects to protect both our customers and our artisans.

To be eligible for an exchange due to a defect or damage, you must:

• Record an unboxing video at the time of opening your package.
• The video must clearly show the original sealed package before opening, the unboxing process, and clearly capture the defect or damage.
• Share this video with us via WhatsApp at +91 - 7303891900 within 24 hours of delivery.

Legal Disclaimer: Claims raised after 24 hours, or claims submitted without a continuous, unedited unboxing video, will not be entertained under any circumstances.

3. How to Initiate an Exchange

If you meet the criteria above, please follow these steps:

1. Contact Us: Reach out to our team via WhatsApp at +91 - 7303891900 or email us at support@nefrabykay.com. Please include your Order Number, the unboxing video, and a brief description of your request.
2. Return Shipping: Once our team tentatively approves your request, you will need to ship the product back to us at your own cost. We highly recommend using a trackable courier service.
   Shipping Address: Nefra Ventures, 514, 1st Floor, Sector 45, Gurgaon 122003, Haryana, India.
3. Quality Inspection: Upon receiving the item, our quality assurance team will inspect it. The product must be unworn, in its original packaging and free from any signs of usage, perfume or chemical damage.
4. Resolution: If approved, we will dispatch the exact replacement (subject to stock availability). If the item is out of stock, you may select another product of similar or higher value (paying the difference), or opt for Store Credit.

4. Conditions & Legal Protections

To ensure a fair experience and protect the integrity of our brand, Nefra Ventures reserves the right to decline an exchange or store credit if:

• The item shows signs of wear, alteration or intentional damage.
• The jewelry has been exposed to water, perfumes or harsh chemicals contrary to our Care Instructions.
• The return is sent without prior communication and approval from our team.
• Nefra Ventures holds the final authority to assess, approve or reject any claim based on the physical inspection of the returned product and the evidence provided. We are not liable for any items lost or damaged during the customer's return shipping process.

For any styling queries or questions about our craftsmanship, please reach out to us before placing your order. We are always here to help you make the perfect choice.

- Team Nefra by Kay